Privacy policy

We care about protecting the personal information of our customers and visitors who use our website www.heybot.in, our products, or services (collectively, our “Users”).

This Privacy Policy governs the manner in which Heybot collects, uses, shares, maintains, and discloses information collected from users (each, a “User”, you) of the https://www.heybot.in/privacy-policy website (“Site”). This privacy policy applies to the Site and all products and services offered by Heybot. In this policy, “we”, “us”, and “our” refer to Heybot and the Heybot corporate family.

What information do we process?

Information provided to us via our website

We process all information you provide to us via our website (“our site”), by telephone, email or otherwise. This includes information you provide when you register for our services as a client, enquire about a product or service, use one of the social media functions linked to our website, or when you report a problem with our website.

The categories of personal data processed by us varies between clients, but may include:

  • Name
  • Job Title
  • Email Address
  • Phone Number
  • Device and Browser Information

Information provided by our clients

The categories of personal data processed by us varies between clients, but may include:

  • Name
  • Phone Number
  • Email Address
  • Business Type
  • Business Type
  • Brief Description

If you integrate third-party marketplace(s), such as Shopify store(s) into Heybot, the additional categories of data Heybot collects and/or processes may include:

  • Inventory Information
  • Order Informtion
  • Customer Information

If you use Heybot Payment Links, we may collect more specific information from you about your business, including but not limited to the following categories:

  • Payment Information
  • Ecommerce Platform

Your Rights

  • Request access to personal data about you (a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are processing it lawfully.
  • Request rectification, correction, or updating of any personal data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
  • Request personal data provided by you to be transferred in a structured, commonly used and machine-readable format.
  • Request erasure of personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove personal data where you have exercised your right to object to processing (see below).
  • Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you (e.g., if you want us to establish its accuracy or the reason for processing it).
  • Object to the processing of your personal data in certain circumstances. This right may apply where the processing of your personal data is based on the legitimate interests of Heybot.

Your Customers’ Information

We collect and use personal information about your customers. In general, we only collect and use this personal information as directed by you. We will never use your customers’ information to independently market or advertise to your customers unless they are also using our applications or services directly. You need to make sure your customers understand how you (and how we on your behalf) collect and process their personal information. Also, if you are collecting any sensitive personal information from your customers (for example, information about health, race, ethnicity, genetics, biometrics, trade union membership, political opinions, philosophical or religious beliefs, criminal history, or sexual interests), you should get the affirmative, express consent from your customers to use and process this information.

Contact

You can contact us in relation to data protection and this privacy notice by emailing support@heybot.in